Privacy Policy

is committed to protecting and respecting your privacy.

This policy (together with our terms of use, cookies policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  By visiting our website, you are accepting and consenting to the practices described in this policy. 

For the purpose of the Data Protection Act 2018, the General Data Protection Regulation ((EU) 2016/679) and any replacement legislation (the Data Legislation), the data controller is Blue Planet Berry Company Limited of Brook Farm, Marden, Hereford, United Kingdom HR1 3ET.

1. Information we collect from you

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our website (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site and place an order, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
• Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
• Length of retention.  Data will be stored for an indefinite period, subject to your rights to erasure noted below.

2. Uses made of the information

We may use information held about you in the following ways:

• Information you give to us. We may use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, with information about goods or services we feel may interest you.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
  • to notify you about changes to our service; and
  • to ensure that content from our site is presented in the most effective manner for you and for your computer. 
• Information we collect about you. We may use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3. Disclosure of your information

You agree that we have the right to share your personal information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• Selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site; and
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If Blue Planet Berry Company Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use, or the terms and conditions of supply of goods to you, and other agreements; or to protect the rights, property, or safety of Blue Planet Berry Company Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

4. Where we store your personal data

The data that we collect from you may be transferred to, stored and processed at a destination within the European Economic Area.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or those made available by our IT provider.  

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

The Data Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Legislation. Any access request will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

You also have rights to see to it that any inaccurate information about you is corrected, information is erased if you want it to be, the right to object to the use of your information (and to withdraw your consent to our using your information) and the right to see to it that information is made available to you in a portable form.

If you want to exercise any of these rights, please get in touch with us at [email protected].

6. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

7. Complaints

If you have a complaint as regards our use of your personal information, you have the right to make a complaint to the Information Commissioner’s Office in the UK. You can do that by going to https://ico.org.uk/concerns/.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or the UK address noted above.